Gary T. Furlong

The Conflict Resolution Toolbox (eBook, ePUB)

Models and Maps for Analyzing, Diagnosing, and Resolving Conflict

• Format: ePub

Produktbeschreibung

Learn to effectively resolve conflict the way that works best for you When it comes to real-world conflict resolution, one size does not fit all. In the professional world especially, it's critical for individuals to be prepared for a variety of situations and to know what tools and techniques can be used to settle disputes and disagreements in a way that is respectful of both party's needs. The Conflict Resolution Toolbox shows mediators, negotiators, managers, and professionals at all levels how to simply and effectively assess conflict situations and choose the right tools to resolve the issue in a meaningful way. * Understand the why behind the conflict and how it can be resolved * Recognize the unconscious judgements and biases that are obstacles to conflict resolution * View conflict situations objectively and from multiple viewpoints * Learn how the latest neuroscience and behavioral economics research plays a role in conflict resolution With over 25 years of experience in mediation, negotiation, and conflict resolution, author Gary T. Furlong brings to light the intrinsic habits and interpretations that can unwittingly surface and lead to further tension during times of conflict and unrest. This timely update to The Conflict Resolution Toolbox marries theory and practice and is a hands-on guide to understanding the root of conflict and selecting the simple strategies for addressing specific scenarios that individuals routinely face in the workplace and in life. Conflict may be unavoidable, but resolution is within reach with the invaluable guidance and techniques found in The Conflict Resolution Toolbox.

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Produktdetails

• Verlag: John Wiley & Sons
• Seitenzahl: 256
• Erscheinungstermin: 25. August 2020
• Englisch
• ISBN-13: 9781119717607
• Artikelnr.: 60066655

Autorenporträt

GARY T. FURLONG, C. MED., LL.M (ADR), is a partner at Agree Dispute Resolution where he specializes in mediation, negotiation, and conflict resolution. He has mediated construction, insurance, employment, and labor disputes for over 25 years, and has trained judges, lawyers, police officers, firefighters, and health care leaders across Canada and the United States. Gary teaches at the Queen's University Industrial Relations Center and at Osgoode Hall Law School. He is a past president of the ADR Institute of Ontario, has received the McGowan Award of Excellence in Alternative Dispute Resolution from the ADR Institute of Canada, and is a Distinguished Fellow at the International Academy of Mediators.

Inhaltsangabe

Foreword xiii

Acknowledgments xvii

Chapter One - Introduction to the Second Edition 1

We All Practice Conflict Resolution Daily 3

Diagnosis: Finding the Root Causes of Conflict 4

Theories vs. Models in a Practice Profession 6

A Wide Range of Conflict Analysis Models 9

Becoming a Reflective Practitioner 11

Summary 13

How to Use This Book 14

Chapter Two - Overview of the Models 17

Why These Nine Models? 17

Model #1--The Stairway (Interests/Rights/Power) Model 18

Model #2--The Triangle of Satisfaction 18

Model #3--The Circle of Conflict 19

Model #4--The Dynamics of Trust 19

Model #5--The Law of Reciprocity 20

Model #6--The Loss Aversion Bias 20

Model #7--The Boundary Model 21

Model #8--The Social Styles Model 22

Model #9--Moving Beyond Conflict 22

Chapter Three - The Conflict Story: A Case Study 23

A Case Study 23

Chapter Four - Model #1: The Stairway (Interests/Rights/Power) 27

Background of the Stairway Model 27

Diagnosis with the Stairway Model 27

Case Study: The Stairway Diagnosis 32

Strategic Direction from the Stairway Model 33

Case Study: Stairway Strategic Direction 35

Assessing and Applying the Stairway Model 36

Practitioner's Worksheet for the Stairway Model 37

Additional Case Study--Stairway Model 38

Chapter Five - Model #2: The Triangle of Satisfaction 43

Background of the Triangle Model 43

Diagnosis with the Triangle of Satisfaction 43

Case Study: Triangle of Satisfaction Diagnosis 45

Strategic Direction from the Triangle of Satisfaction 49

Case Study: Triangle of Satisfaction Strategic Direction 52

Assessing and Applying the Triangle of Satisfaction Model 55

Practitioner's Worksheet for the Triangle of Satisfaction Model 57

Additional Case Study: Triangle of Satisfaction 59

Chapter Six - Model #3: The Circle of Conflict 67

Background of the Circle of Conflict Model 67

Diagnosis with the Circle of Conflict 67

Case Study: Circle of Conflict Diagnosis 72

Strategic Direction from the Circle of Conflict 75

Case Study: Circle of Conflict Strategic Direction 76

Assessing and Applying the Circle of Conflict Model 79

Practitioner's Worksheet for the Circle of Conflict Model 81

Additional Case Study--Circle of Conflict 85

Chapter Seven - Model #4: The Dynamics of Trust 95

Background of the Trust Model 95

Diagnosis with the Trust Model 99

Case Study: Trust Model Diagnosis 104

Strategic Direction from the Trust Model 107

Case Study: Trust Model Strategic Direction 115

Assessing and Applying the Trust Model 118

Practitioner's Worksheet for the Trust Model 119

Additional Case Study: Trust Model 120

Chapter Eight - Model #5: The Law of Reciprocity 129
with Cal Furlong

Background of the Natural Laws 129

The Law of Reciprocity 130

Diagnosis with the Law of Reciprocity 134

Case Study: Reciprocity Diagnosis 136

Strategic Direction from the Law of Reciprocity 137

Case Study: Reciprocity Strategic Direction 139

Assessing and Applying the Law of Reciprocity 140

Additional Case Study--Law of Reciprocity 141

Chapter Nine - Model #6: The Loss Aversion Bias 143
with Cal Furlong

Background of the Loss Aversion Bias 143

Diagnosis with the Loss A