Waldemar Schmidt, Gordon Adler, Els Van Weering

Winning at Service (eBook, PDF)

Lessons from Service Leaders

• Format: PDF

Produktbeschreibung

This book reveals the Secrets to Service Success by analyzing four service companies that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.

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Produktdetails

• Verlag: John Wiley & Sons
• Seitenzahl: 200
• Erscheinungstermin: 9. Juni 2003
• Englisch
• ISBN-13: 9780470861455
• Artikelnr.: 37299573

Autorenporträt

Waldemar Schmidt, Executive-in-Residence, IMD, Lausanne. Before becoming Executive-in-Residence at IMD, Waldemar Schmidt was CEO of ISS, the world's leading facilities support services group with 26 5000 employees in 35 countries. To cap his career accomplishments he now serves on the supervisory boards of 12 European companies and serves as chairman of 5 of them. Gordon Adler, Senior Writer, IMD, Lausanne. In addition to serving as IMD's Senior Writer, Gordon Adler also works as an editor and communications consultant/writing coach at a number of international companies. A freelance writer, he recently co-authored a book about family business, and has published in leading journals and magazines. Els van Weering, Research Associate and Project Manager at IMD, Lausanne, creates case studies for IMD's executive education programmes. Her areas of special expertise include corporate learning, international growth, entrepreneurship in large corporations, talent retention, strategy and leadership.

Inhaltsangabe

Foreword. Acknowledgements. 1 Introduction. 2 The Journey to Leadership.
The Challenge. Four Journeys to Leadership. Signposts 2002. Four Companies:
Four Winning Traits. 3 Pick your Game and Play it. Decide What You Want to
Do. Follow a Simple, Replicable Business Model. Use Simple, Transparent
Performance Measures. Questions for Service Leaders. 4 Leadership at the
Heart. Visionary Industry Shapers . Passionate and Inspirational Leaders.
True Entrepreneurs. Intimate Business Knowledge. Questions for Service
Leaders. 5 Passion for People. Recruit. Integrate and Develop. Retain.
Build Partnerships with Unions and Work Councils. Questions for Service
Leaders. 6 Keep It Simple. Flat Organizations and Decentralized
Decision-Making. Small Head Office. Questions for Service Leaders. 7
Winning at Service: Final Words. Win by Relinquishing Control. Win with the
Right Outlook. Win at Golf: Play with a Full Bag. Win by Turning Non-Core
into Core. Can all Companies Win? Assa Abloy: Lessons from a Non-Service
Winner. How Large Can Winners Be? Appendix.