John H. Fleming, Jim Asplund

Gebundenes Buch

Human SIGMA

Managing the Employee-Customer Encounter

Beschreibung

Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success.

Autor

John H. Fleming, Ph.D., is a Principal at The Gallup Organization and Chief Scientist for Gallup’s Customer Engagement and HumanSigma practices. He consults with Gallup’s global clients to help them improve customer engagement and enhance their business effectiveness. Fleming is a coauthor of the Harvard Business Review article “Manage Your Human Sigma.” Prior to joining Gallup, Fleming spent six years as a member of the psychology faculty at the University of Minnesota. He received his doctorate in social psychology and master’s degree in psychology from Princeton University and his bachelor’s degree from the College of William and Mary in Williamsburg, Virginia. He lives near Princeton, New Jersey, with his wife, Robin, and their twin daughters, Allison and Emma.

Produktdetails

• Verlag: Gallup Press
• Seitenzahl: 320
• Erscheinungstermin: 1. Oktober 2007
• Englisch
• Abmessung: 231mm x 163mm x 33mm
• Gewicht: 652g
• ISBN-13: 9781595620163
• ISBN-10: 1595620168
• Artikelnr.: 22881200