• Conquer emotional barriers to resolving conflicts
• Overcome common communication problems
• Recognize the organizational and political factors that can create friction
• Identify individual interests, needs, and wants that drive conflict situations
• Deal with difficult people
• Apply a variety of conflict and negotiation styles
• Brainstorm ideas to generate resolution alternatives
• Visualize optimal outcomes
GINI GRAHAM SCOTT, PhD, is a nationally known writer, consultant, speaker, and workshop leader, specializing in business and work relationships and professional and personal development. She is the founder of Changemakers Publishing and Writing and has published over 50 books on diverse subjects. She has received national media exposure for her books.
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