Ivanka Menken
eBook, ePUB

Transform and Grow Your Help Desk into a Service Desk within Service Operation: Service Desk, Help Desk Best Practice within Service Operation (eBook, ePUB)

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The primary goal of the Service Desk is to support the agreed IT service provision by ensuring the accessibility and availability of the IT-organization and by performing various supporting activities. Other objectives include: - To act as a single point of contact for all user incidents, requests and general communication- To restore 'normal service operation' as quickly as possible in the case of disruption- To improve user awareness of IT issues and to promote appropriate use of IT services and resources- To assist other the other IT functions by managing user communication and escalating i...

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