The Social Construction of Knowledge in Mission-Critical Environments (eBook, PDF)

The Social Construction of Knowledge in Mission-Critical Environments (eBook, PDF)

Lessons from the Flight Deck

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This volume analyzes real in-flight communications to explain the dynamics of knowledge construction. With the use of a grounded theory approach, real-life scenarios for in-depth interviews with aviation informants were developed and analyzed using discourse analysis. The study revealed aspects of tacit knowledge and expertise behavior that develop in mission-critical environments. Among the findings, the author discovered: . Silence is an interactional element and a substantial contributing factor to both completed flights and aviation incidents/accidents. Hesitation is an early reaction when...

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