The REP (eBook, ePUB)
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We've all felt it-the simmering frustration when confronted by a rude customer who aggressively berates and demands attention, resorting to insults, profanity, and threats to achieve their goals. While most of us manage these encounters with forced politeness, empathy, or simply the fear of repercussions, there's always an urge to respond more assertively. Enter the turbulent mind of Tommy Thorpe, a collections agent trapped in a relentless call center in Milwaukee, Wisconsin. With each verbally abusive call, Tommy's grip on sanity loosens. Adding fuel to the fire are mounting pressures from h...
We've all felt it-the simmering frustration when confronted by a rude customer who aggressively berates and demands attention, resorting to insults, profanity, and threats to achieve their goals. While most of us manage these encounters with forced politeness, empathy, or simply the fear of repercussions, there's always an urge to respond more assertively. Enter the turbulent mind of Tommy Thorpe, a collections agent trapped in a relentless call center in Milwaukee, Wisconsin. With each verbally abusive call, Tommy's grip on sanity loosens. Adding fuel to the fire are mounting pressures from his supervisor and a sudden plunge into financial hardship. As the stress intensifies, Tommy succumbs to his darker impulses, spiraling toward a horrifying solution to his mounting frustrations. Soon, the personal details he once collected professionally take on a sinister new purpose.
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