Sticky Customer Service: Stop Churning Customers and Start Growing Your Business (Sticky Series) (eBook, ePUB)

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Do you lose customers about as fast as you gain them?It doesn't have to be that way.Customer service isn't a once-and-done effort. It takes ongoing work to truly meet your customers' expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength.With over three decades of business and entrepreneurial experience, Peter Lyle DeHaan, PhD, offers his prescriptions to serve customers better and stop driving them away.You'll discover:The three key areas where customer service occurs and wh...

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