Barry Urquhart
eBook, ePUB

Serves You Right (eBook, ePUB)

You Are Responsible For Customer Service

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"Serves You Right" is based on the experiences and perceptions of Barry Urquhart. Readers will move from the depths of despair to the heights of ecstasy, based on the case studies of service provided by corporate Australia and New Zealand. Above all it will awaken in us the realisation that boundless opportunities exist for improved service standards and through that, increased profit and greater customer satisfaction.Australia is a lucky country, blessed with natural resources and resourceful people. New Zealand is endowed with unequalled beauty and a people whose integrity is without reproac...

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