Leon Cai

eBook, ePUB

Selling in Customer Service (eBook, ePUB)

Integrating and Coordinating Service and Selling

Beschreibung

Despite the fact that there are many books on service improvement and many related to selling skills worldwide, there are few books on how service and selling are integrated and coordinated.

Technische Details

• Geräte: eReader
• mit Kopierschutz

Barrierefreiheit

• Text-to-Speech
• E-Mail des Verlags für Barrierefreiheitsfragen: [e-mail]
• URL der zertifizierenden Organisation: https://bornaccessible.org/certification/gca-credential/
• Entspricht WCAG Level AA Standards
• Entspricht WCAG 2.0 Standards
• Alle Inhalte über Screenreader oder taktile Geräte zugänglich
• ARIA-Rollen für verbesserte strukturelle Navigation
• Navigation über vor-/zurück-Elemente ohne Inhaltsverzeichnis
• Inhalte verständlich ohne Farbwahrnehmung
• Seitennummerierung folgt dem gedruckten Werk
• Kurze Alternativtexte für nicht-textuelle Inhalte vorhanden
• Text und Medien in logischer Lesereihenfolge angeordnet
• Navigierbarer Index mit direktem Zugriff auf Indexbegriffe
• Navigierbares Inhaltsverzeichnis für direkten Zugriff auf Text und Medien
• Entspricht EPUB Accessibility Specification 1.1

Autor

Leon Cai is a global partner of Perth Leadership Institute and represents Perth in Shanghai, China. He is also the Dean as well as Chief Consultant of Wilner Sales & Leadership Institute. Leon was once ranked among the top ten most influential Chinese trainers and was the winner of the "Honor China Award". He was recommended by the Discovery Channel of CCTV (Central TV station of China) as a leading figure in China's training and consulting industry.

Leon graduated from Fudan University, a top-level university in China. He had been a management consultant in a renowned consulting firm and a senior marketing director in a Fortune 500 company before starting his career as a trainer, speaker, and writer. He was certified as "writer of the year" by Enterprise Management Publishing House as well as China Fortune Press. Leon Cai is the author of many bestsellers in China. Besides Selling In Customer Service, he has also published Key Controlling Points of Sales Management; Soft Negotiation; Blue Marketing, Red Sales; Roadmap of Strategic Selling; and Gear Shifting Leadership.

Produktdetails

• Verlag: Taylor & Francis eBooks
• Erscheinungstermin: 27. August 2024
• Englisch
• ISBN-13: 9781040098608
• Artikelnr.: 72282259