Noise (eBook, ePUB)

A Flaw in Human Judgment

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From the bestselling author of Thinking, Fast and Slow and the co-author of Nudge, a groundbreaking exploration of why most people make bad judgments, and how to control for that noise.​ Imagine that two doctors in the same city give different diagnoses to identical patients - or that two judges in the same courthouse give different sentences to people who have committed the same crime. Suppose that different food inspectors give different ratings to indistinguishable restaurants - or that when a company is handling customer complaints, the resolution depends on who happens to be handlin...

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