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Microsoft Windows Vista Desktop Support Consumer Study Guide: Exam 70-623

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If you are a support professional who sets up, maintains, andtroubleshoots desktop applications on Windows Vista, now you canbuild your skills and prepare for exam 70-623, MCITP: Supportingand Troubleshooting Applications on a Windows Vista Client forConsumer Support Technicians, the required exam for achievingcertification as an MCITP: Consumer Support Technician. Inside thiscomprehensive study guide you'll find full coverage of all examobjectives, practical hands-on exercises, real-world scenarios,challenging review questions, and more.For Instructors: Teaching supplements are available fort...

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Eric Johnson (MCITP, MCSE, MCSE+I, MCDBA, MCSD, MCTS,Network+, A+) is a cofounder of Consortio Services, and the primaryDatabase Technologies Consultant. His background in informationtechnology is diverse, ranging from operating systems and hardwareto specialized applications and development. He has even done hisfair share of work on networks. Since IT is really just a way tosupport business processes, he has also acquired his MBA. All inall, he has 10 years of experience with IT, a great amount of whichhas been working with Microsoft SQL Server. Eric has managed anddesigned databases of all shapes and sizes. He has deliverednumerous SQL Server training classes and webcasts as well aspresentations at national technology conferences. Most recently, hepresented at TechMentor on SQL Server 2005 Replication, ReportingServices, and Integration Services. He also does a good deal ofwriting, including the recent four-part series, Tour de SQL,published in Redmond magazine. In addition, he is active inthe local SQL Server Community, serving as the president of theColorado Springs SQL Server Users Group.Eric Beehler has been working in the IT industry sincethe mid-1990s, and has been playing with computer technology wellbefore that. From help desk technician to solutions provider, hehas been involved at many layers of enterprise solutions from thedesktop to the network to the server and the SAN. He currently hascertifications from CompTIA (A+, N+, Server+), and Microsoft(MCITP: Enterprise Support Technician and Consumer SupportTechnician, MCTS: Windows Vista Configuration, MCDBA SQL Server2000, MCSE+I Windows NT 4.0, MCSE Windows 2000, and MCSE Windows2003). He also holds a master's degree in businessadministration from the University of Colorado at Colorado Springs.His experience includes over nine years withHewlett-Packard's Managed Services division, working withFortune 500 companies to deliver network and server solutions and,most recently, IT experience in the insurance industry working onhighly available solutions. He provides consulting and trainingthrough Consortio Services, LLC.