Philip Haynes
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Managing Complexity in the Public Services (eBook, PDF)

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The application of complexity theory to management and the social sciences has been a key development in theory and practice over the last decade. This approach questions the possibility of finding universal methods of practice, and proposes a pragmatic and humanistic management style that evolves out of a reflective method. The focus is on practitioners observing patterns of similarity and being adaptable in decision-making.Bringing complexity theory into management reveals the importance of organizational culture and effective communication because people, their values and their objectives a...

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