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Integratying Lean and Six Sigma for achieving and sustaining operational and service excellence (eBook, PDF)

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Enterprises in this first decade of the 21st century are perceived to be needed to excel on two fronts: strong in operational/service excellence and simultaneously in organic growth. Lean Six Sigma, an integrated approach of Lean and Six Sigma methodologies, has been proven to be a powerful process improvement strategy to meet these goals. In today's high technology, quality and cost driven, competition-oriented business world, Lean and Six Sigma methodologies play an eminent role in enhancing business profitability, customer satisfaction, process capability and productivity. Although the orig...

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