Brian Schofield
eBook, ePUB

Improving the Customer Experience, A Lean Perspective for Business (eBook, ePUB)

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In an age where customer expectations are higher than ever, businesses are constantly seeking ways to deliver value efficiently and effectively. "Lean" has emerged as a transformative approach; not just in manufacturing but across all facets of industry - including the realm of customer service.This book, "Improving the Customer Experience, A Lean Perspective for Business", is from my belief that the principles of lean thinking can revolutionize how we view and manage customer service. It is a comprehensive guide that combines the wisdom of lean methodologies with the practicalities of custome...

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