Colin Woodland
eBook, ePUB

Improving Productivity and Service in Depot Businesses (eBook, ePUB)

How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction

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This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to businesses with small medium to large fleets in haulage, 3PL, and any service business operating a depot structure. The book is less about theoretical concepts - although specific references point to theories including Lean, continuous improvement, net promoter score, and balanced scorecard - but is essentially a practical guide applying worked examples and generic templates regarding the core ten activities that are...

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