Michael Kunas
eBook, PDF

Implementing Service Quality based on ISO/IEC 20000 (eBook, PDF)

A Management Guide

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You know how good you are at IT Service Management - but how do you tell your customers?ISO/IEC 20000 is the international standard for IT service management, and certification is a great way to show the world your expertise. Implementation and certification will not only improve your business processes and practices, it will reassure new and existing customers that your company is efficient, reliable and trustworthy. Customers will return because they know from experience that your service is second to none.ISO/IEC 20000 to win customers Many customers look for suppliers with ISO/IEC 20000 ce...

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