Ivanka Menken
eBook, ePUB

Help Desk Analyst Complete Certification Kit: You-Powered Help Desk Support - Essential Study Guide and eLearning Program (eBook, ePUB)

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Boost your career with this book and the accompanying instant-on certification program and community for sharing Help Desk analyst answers, ideas and solutions. Learn how to: - Gain employment as a Help Desk Analyst - Handle difficult customer calls - Manage common IT support calls - Gather ideas and feedback from customers - Build loyalty and trust through the power of community At it's most essential, a help desk gives customers a place to address their questions, problems, issues with a company's product or service. Without a help desk, companies lose a valuable opportunity to absorb a cust...

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