"Healthcare providers are coming to understand their vital role in fostering patients' informed choices and co-developing care plans. Now, it is time for healthcare executives to step-up and to ensure this moral imperative is reflected in their organizations' culture and practices. In Finding What Matters Most to Patients, Walsh details an approach to delivering care that will enable executives to proclaim and assure patients, "Yes, that's what we do here." - William A Nelson PhD, MDiv. Healthcare and Organizational Ethicist, The Dartmouth Institute for Health Policy and Clinical Practice
"Dr. Walsh infuses humanity into the labyrinth of modern healthcare delivery. Utilizing patient-reported outcomes as meaningful
data drives our health systems to operationally evolve into a consumer-centric model, akin to nearly all other service-based industries. Such attention to the drivers of clinical performance will, as Dr. Walsh opines, incentivize the sustainable delivery of high-value care. These deep insights will hold us all (patients, providers, payers - alike) to higher levels of accountability and clinical confidence."
- Helena Rosenthal, MPH, Healthcare Partners, A DaVita Medical Group"Walsh specifies practical methods for applying patient-reported measures, shared decision-making, and motivational interviewing to improve their delivery of care. This is a must read for anyone focused on increasing value in healthcare." -
Jordan Harmon, MHA, AVP of Value, Hospital for Special Surgery and Director, Costs of Care Inc."In
Finding What Matters Most to Patients, Thom Walsh lays out the principles of patient-engaged care and shows how patients' values and preferences belong at the center of value-based healthcare. This inspiring book lifts essential ideas out of the closed worlds of academia and policymaking and puts them in the hands of medical students, physicians, and care providers, offering actionable models for changing the culture of healthcare delivery and empowering them to partner with patients to achieve the best patient-defined outcomes. Your patients will thank you for reading this book." -
Tara Montgomery, Principle, Civic Health Partners and Adjunct Lecturer, Tufts University School of Medicine
"What strikes me most about "Finding" is how useful it is for patients. They too need more knowledge and more skills in order to better advocate for care that aligns with their goals and preferences. This book can help patients gain that wisdom.
- Lori Nerbonne, RN, Patient Advocate Specialist, Winchester Hospital, Massachusetts"When does a person become a patient? In "Finding What Matters To Patients" we are ushered into a path of care meant for patients who value providers willing to learn about them, not just their illness. The path is practical, person-centered, and flexible to leverage the refined complexities of medical science while honoring
and harnessing the untapped wisdom people bring into every exam room: themselves. In this book, Dr. Walsh offers a path toward better care, better value, and better experience in healthcare. I am certain every person who becomes a patient will celebrate practitioners who apply this approach." -
Dr. Marcus M. McKinney, LPC, President, Reimagining Care, Ariadne Labs Affiliate, Assistant Professor, UCONN School of Medicine
