Claudia Lehmann

eBook, PDF

Exploring Service Productivity (eBook, PDF)

Studies in the German Airport Industry

Beschreibung

Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.

Technische Details

• Geräte: PC
• ohne Kopierschutz
• Größe: 5.41MB

Barrierefreiheit

• Text-to-Speech

Autor

Claudia Lehmann received her PhD from the HHL Leipzig Graduate School of Management, where she is executive director of the Center for Leading Innovation and Cooperation (CLIC). As a consultant she supported several major German companies in the planning and controlling of R&D projects. Her research focuses on service processes innovation and service productivity.

Produktdetails

• Verlag: Springer Fachmedien Wiesbaden
• Seitenzahl: 344
• Erscheinungstermin: 23. Juli 2018
• Englisch
• ISBN-13: 9783658230364
• Artikelnr.: 53342578