Ashenafi Tola
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Effect of E-Government Based Service Delivery on Customers' Satisfaction (eBook, PDF)

The Case of Addis Ababa City Administration Vital Events Registration Agency

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Master's Thesis from the year 2020 in the subject Organisation and administration - Public administration, grade: 4/4, Ethiopian Civil Service University (Leadership and Good Governance), course: Thesis, language: English, abstract: The general objective of this study is mainly to examine the effect of e-government based service delivery on customers' satisfaction in the case of Addis Ababa city Administration vital events registration agency. It answers the following questions: What is the level of quality of e-government based services delivery in AAVERA? Do E-Government factors affect custo...

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