Eat Your Own Lunch: The B2B Client Experience Handbook, Second Edition (eBook, ePUB)

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From Transactions to Relationships: Your Roadmap to CX SuccessToo often, businesses get so caught up in their own processes that they forget that their success depends on the people they serve. When you neglect your customers, you risk losing them to competitors and spending a fortune trying to replace them. On the other hand, when you make your customers feel valued, they'll reward you with loyalty, advocacy, and growth.If you were to draw back the curtain and take a peek at what goes on behind the scenes at an organisation that not only delivers exceptional client experiences but delivers th...

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