Digital Culture Shock (eBook, PDF)

Who Creates Technology and Why This Matters

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How culture shapes the design and use of technology-and how we can resist the one-size-fits-all approach to technology design Robots that encroach on your personal space, baffling emojis, a chatbot that gives you an answer that seems terribly rude-does any of this sound familiar? If so, you may know what it feels like to experience a clash of cultures, or even culture shock, in technology. Culture-shared values, norms, and behaviors-influences both the design of technology and its use. An encounter with new technology can teach us to embrace the unfamiliar, but a mismatch between design and us...

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