Difficult Conversations (HBR 20-Minute Manager Series) (eBook, ePUB)

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Mastering difficult conversations with confidence.You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructivenot combative. Difficult Conversations walks you through:Uncovering the root cause of frictionMaintaining a positive mind-setUntangling the problem togetherAgreeing on a way forwardDon't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you ne...

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