CX That Sings: An Introduction to Customer Journey Mapping (eBook, ePUB)

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4.5/5 star rating on Goodreads- Includes FREE access to online resources with large, full-color downloadable images of all example Journey Maps and Personas- All content from the example Journey Maps and Personas is also included in the text, making it easy to see, read, and highlight important passages- Includes access to FREE video companion course launching July 6th on CXThatSings.comDo you know what makes your customers tick?This book lays out, in actionable detail, the process of creating a Customer Journey Map - a visual story about how people experience your brand. A bridge between your...

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