Customer Service: The Dynamic Manager's Handbook On How To Build Customer Loyalty (eBook, ePUB)
Dave Donelson
eBook, ePUB

Customer Service: The Dynamic Manager's Handbook On How To Build Customer Loyalty (eBook, ePUB)

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How do you manage the customer who refuses to be satisfied? That's just one of the many customer relations dilemmas facing small business owners and managers every day. This collection contains dozens of tactics for keeping your customers happy so they not only stay with you, they bring their friends along, too!"Keeping Your Business Customer Friendly" points out numerous small things that can turn into big customer irritants if you're not careful."Three Sure Ways To Drive Away Customers" explains how staff attitudes and communication skills ultimately determine just how loyal your customers r...

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