Rebekah Schulz
eBook, PDF

Customer Development of Effective Performance Indicators in Local and State Level Public Administration (eBook, PDF)

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As communities demand more transparency and involvement in community affairs, local public administrators and government authorities are seeking new ways to meet those needs. A fundamental way to bridge community needs with authority's actions is through the customer-oriented development of Performance Indicators (PI). However, this is often not a core focal point and as a result, performance indicators are often output and not impact focused, and thus can lack relevance and utility.Addressing this gap in academic and practical knowledge, Customer Development of Effective Performance Indicator...

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