Congrats, You're Hired! Now What? - The Real Talk Call Center Survival Guide (eBook, ePUB)
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Congrats, you're hired! Pero teka langanong mangyayari after mo marinig ang "You're Hired"? Welcome to the world of headsets, metrics, irate callers, and real talk! This 50-part guide is written in Taglish and packed with personal experiences, insider tips, sample call spiels, team culture advice, and even promotion secrets straight from the production floor.Whether you're a newbie na kakapasa lang or a struggling agent na gusto lang mag-survive this week, this eBook is for you. You'll learn how to handle inbound and outbound calls, deal with different account types (healthcare, billing, chat ...
Congrats, you're hired! Pero teka langanong mangyayari after mo marinig ang "You're Hired"? Welcome to the world of headsets, metrics, irate callers, and real talk! This 50-part guide is written in Taglish and packed with personal experiences, insider tips, sample call spiels, team culture advice, and even promotion secrets straight from the production floor.
Whether you're a newbie na kakapasa lang or a struggling agent na gusto lang mag-survive this week, this eBook is for you. You'll learn how to handle inbound and outbound calls, deal with different account types (healthcare, billing, chat support, etc.), manage stress, and eventually level up as a TL, freelancer, or remote pro.
It's not sugarcoated, it's not boringit's Rambin-style: conversational, useful, and nakakagaan ng loob. Kasi totoo naman, besh... call center life is not for the weak. Pero kung ikaw 'to? You got this. 💙
Whether you're a newbie na kakapasa lang or a struggling agent na gusto lang mag-survive this week, this eBook is for you. You'll learn how to handle inbound and outbound calls, deal with different account types (healthcare, billing, chat support, etc.), manage stress, and eventually level up as a TL, freelancer, or remote pro.
It's not sugarcoated, it's not boringit's Rambin-style: conversational, useful, and nakakagaan ng loob. Kasi totoo naman, besh... call center life is not for the weak. Pero kung ikaw 'to? You got this. 💙
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