Citizen Centricity in Public Policy Making (eBook, PDF) von Naci Karkin; Volkan Göçoglu

The book explores and positions citizen centricity within conventional public administration and public policy analysis theories and approaches. It seeks to define an appropriate perspective while utilizing popular, independent, and standalone concepts from the literature that support citizen centricity. Additionally, it illustrates the implementation part with practical cases. It ultimately presents a novel and descriptive approach to provide insights into how citizen centricity can be applied in practice. This descriptive novel approach has three essential components: a base and two pillars....

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Dr. Naci Karkin is a Senior Research Analyst at the United Nations University Operating Unit on Policy-Driven e-Governance (UNU-EGOV) and a faculty fellow in Department of Political Science and Public Administration in FEAS of Pamukkale University. Dr. Karkin's core expertise includes e-participation, social media, public sector innovation, e-governance, and public policy analysis. For the last 24 years, Dr. Karkin has worked with the digital transformation of the public sector, including ICT-facilitated public service delivery, website analysis, e-participation, curriculum development, and public sector innovation through ICTs. In his work, Dr. Karkin regularly conducts systematic literature reviews, expert panels, stakeholder interviews, and consultations, but he also focuses on user engagement and electronic participation from various dimensions, including citizen empowerment via AI. Dr. Karkin has many publications in the ICTs and public administration field, book chapters of international publishing houses like Springer, Nova, Routledge, IGI Global, and Edward Elgar, and has articles published in top information science journals like International Journal of Information Management, Government Information Quarterly, Information Technologies for Development, Information Polity, and Asia-Pacific Journal of Public Administration. Dr. Karkin has participated in many conferences as an author, reviewer, and member of the organization committees such as ICEGOV, AMCIS, eGOV, and Dg.o, EGPA and IRSPM.

Dr. Volkan Göçoglu is an Associate Professor in the Political Science and Public Administration Department at Afyon Kocatepe University. He received his Ph.D. from Hacettepe University, Department of Political Science and Public Administration. His main research interests include public policy, local governments, technology in the public sector, sustainable development, and administrative reforms. In his early career, his studies were published in renowned journals such as Journal of Asian Public Policy, Lex Localis, and Asia Pacific Journal of Public Administration. Recently, he has conducted extensive and high-potential research on public policy analysis, integrating both qualitative and empirical evidence with a strong focus on sustainable development goals. His recent publications have appeared in prestigious journals such as Sustainable Development, Local Government Studies, Journal of Policy Modeling, and Journal of Urban Technology. Dr. Göçoglu also places significant emphasis on public administration and policy education. His contributions to this field have been published in leading journals such as Journal of Public Affairs Education and Teaching Public Administration. His research and publication efforts across these domains are ongoing.

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