Eric Novotny
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Assessing Reference and User Services in a Digital Age (eBook, PDF)

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Effectively assess whether any library is making good use of the reference/user service resources available todayLibraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic referenc...

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