John Temple
eBook, ePUB

Assertiveness: A Personal Guide to Assertiveness and Empowerment (Assertiveness Training to Master Standing Up for Yourself Respectfully and Effectively) (eBook, ePUB)

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In this fully updated and revised tenth edition, you'll learn practical advice on dealing with difficult people, handling criticism, and expressing your feelings. You'll also discover how to use humor in conflict resolution, ways to clarify others' intentions, and how to distinguish between encouraging and discouraging communication habits. This edition also includes a new introduction by coauthor robert alberti, in addition to research and information on the subjects of anger and interpersonal communication.Assertiveness is an alternative to personal powerlessness or manipulation. The program...

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