Jane Jurkscheit
eBook, PDF

An analysis of the success factors in implementing an ITIL-based IT Change and Release Management Application (eBook, PDF)

Based on the IBM Change and Configuration Management Database (CCMDB)

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Master's Thesis from the year 2012 in the subject Computer Science - Commercial Information Technology, grade: 68 von 70 (ca. 1,3), University of East London, course: Informatik - Wirtschaftsinformatik, BWL, ITIL, language: English, abstract: To ensure the quality of the IT environment for the future the majority of IT managers followed a strategy to introduce an IT change and release management application in the past few years. The present thesis researches if the implementations of the given success factors are leading to a successful implementation of a workflow-based IT change and release...

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