21st Century FEMA Study Course: Effective Communication (IS-242.a) - Hearing versus Listening, Media Interviews, Templates for Written Communications, Humor, Nonverbal Cues and Clusters (eBook, ePUB)
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This Federal Emergency Management Agency (FEMA) independent training course manual from the Emergency Management Institute (EMI) is designed to improve your communication skills. It addresses:Basic communication skills; How to communicate in an emergency; and more.
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