Your Call Is (Not That) Important to Us
Customer Service and What It Reveals about Our World and Our Lives
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Emily Yellin is the author of "Our Mothers' War, " and was a longtime contributor to the "New York Times." She has also written for "Time, "the "Washington Post," the "International Herald Tribune, Newsweek, Smithsonian Magazine, "and other publications. She graduated from the University of Wisconsin--Madison with a degree in English literature and received a master's degree in journalism from Northwestern University. She currently lives in Memphis, Tennessee.
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