What is the impact of the interaction between Human and AI Machine?
Case of Virtual Assistants
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Among the Artificial Intelligence (AI) technologies, Natural Language Processing (NLP) is at the origin of virtual assistants or chatbots, solutions that make conversational exchanges with computer systems possible. Although many studies are interested in the disruptive phenomenon of Artificial Intelligence, especially from the perspective of the interaction between the Human and the AI Machine, few researches approach it through the prism of the impact on individual attitudes and behaviors.This study therefore aims, through an inductive approach, to evaluate the current use of virtual assista...
Among the Artificial Intelligence (AI) technologies, Natural Language Processing (NLP) is at the origin of virtual assistants or chatbots, solutions that make conversational exchanges with computer systems possible. Although many studies are interested in the disruptive phenomenon of Artificial Intelligence, especially from the perspective of the interaction between the Human and the AI Machine, few researches approach it through the prism of the impact on individual attitudes and behaviors.This study therefore aims, through an inductive approach, to evaluate the current use of virtual assistants and the mechanisms of these structural mutations on the relational dynamics in companies. With the predominance of cognitive studies on customer relations, this research proposes to correlate the paradigms of Human/IA Machine interaction to possible mutations in interpersonal relations at work, which are obviously crucial because they can be a source of well-being and performance, or the opposite of major psycho-social risks.
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