Don TappingTom Shuker
Broschiertes Buch

Value Stream Management for the Lean Office

Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas

Versandkostenfrei!
Versandfertig in über 4 Wochen
54,99 €
inkl. MwSt.
Weitere Ausgaben:
PAYBACK Punkte
27 °P sammeln!
Extending their eight-step process to the realization of a lean office, the authors use a customer service case study to illustrate the effectiveness of the value stream storyboard. The CD includes a lean assessment tool, a storyboard template, charts, and worksheets.