User Studies for Gathering User Needs and Requirements
Sari Kujala
Broschiertes Buch

User Studies for Gathering User Needs and Requirements

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This book investigates the role of user involvement in the early phases of product development. It is known that early user involvement has positive effects on user and customer satisfaction and requirements quality, but it may additionally have negative effects on product development time and cost. A practical approach to early user involvement referred to as 'user study' is presented. It is a way to apply cost-effectively early user involvement to real product development contexts. The goal of the user study is cost-effectively to gather data on users and their needs and to translate them to...