Transforming the IT Services Lifecycle with AI Technologies

Transforming the IT Services Lifecycle with AI Technologies

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As more and more industries are experiencing digital disruption, using information technology to enable a competitive advantage becomes a critical success factor for all enterprises. This book covers the authors' insights on how AI technologies can fundamentally reshape the IT services delivery lifecycle to deliver better business outcomes through a data-driven and knowledge-based approach. Three main challenges and the technologies to address them are discussed in detail:· Gaining actionable insight from operational data for service management automation and improved human decision making· ...