Towards a Flexible Information Technology Infrastructure
A Multidimensional Analysis
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Researchers and practitioners have emphasized the potential strategic value of a firm's information technology (IT) infrastructure, which is largely determined by the ability to provide a flexible technological response to rapidly changing business needs. Among several approaches, a multidimensional approach that views IT infrastructure as composed of shared IT services (process infrastructure), formed through the integration of IT components (technical infrastructure) with IT knowledge and skills (human infrastructure), emerges as the broadest conceptual representation. This book adopts this ...
Researchers and practitioners have emphasized the
potential strategic value of a firm's information
technology (IT) infrastructure, which is largely
determined by the ability to provide a flexible
technological response to rapidly changing business
needs. Among several approaches, a multidimensional
approach that views IT infrastructure as composed of
shared IT services (process infrastructure), formed
through the integration of IT components (technical
infrastructure) with IT knowledge and skills (human
infrastructure), emerges as the broadest conceptual
representation. This book adopts this approach and
combines resource- and capability-oriented views of
the firm to explore, conceptually and empirically,
the organizational impacts of IT infrastructure
flexibility in the context of Web-based
environments. The book offers an explanation of how
organizational inputs in the form of information
technologies and systems are associated with
strategic organizational outputs. The book examines
the leveraging role of complementary human and
process-related IT assets, thus advancing the
understanding of how IT strategic value is created.
potential strategic value of a firm's information
technology (IT) infrastructure, which is largely
determined by the ability to provide a flexible
technological response to rapidly changing business
needs. Among several approaches, a multidimensional
approach that views IT infrastructure as composed of
shared IT services (process infrastructure), formed
through the integration of IT components (technical
infrastructure) with IT knowledge and skills (human
infrastructure), emerges as the broadest conceptual
representation. This book adopts this approach and
combines resource- and capability-oriented views of
the firm to explore, conceptually and empirically,
the organizational impacts of IT infrastructure
flexibility in the context of Web-based
environments. The book offers an explanation of how
organizational inputs in the form of information
technologies and systems are associated with
strategic organizational outputs. The book examines
the leveraging role of complementary human and
process-related IT assets, thus advancing the
understanding of how IT strategic value is created.
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