Total Quality Project Management Training Lecture Notes for Graduates
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Total Quality Project Management Training Lecture Notes for Graduates

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Quality as a concept is difficult to grasp and much confusion surrounds it. This is accessioned by the fact that quality is usually used in a contextual manner and it is meant to distinguish one organization, event, service or a process from another. These differing definitions cause confusion and misunderstanding when two parties are attempting to determine what is required of a product or service. Thus, a definition of quality in management is that quality is the degree to which inherent characteristics fulfils requirements. Characteristics refer to a distinguishing feature. For example, it ...