Grafton Whyte

Broschiertes Buch

The V-Model of Service Quality

Beschreibung

The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.

Autor

Grafton Whyte is the Director of the Namibia Business School (NBS) at the University of Namibia (UNAM), Namibia. He launched the Customer Service Management Africa organisation for the promotion and research into customer service delivery in Africa and created the first-ever Namibian Customer Service Awards & Conference.

Produktdetails

• Verlag: Emerald Publishing Limited
• Seitenzahl: 160
• Erscheinungstermin: 18. Oktober 2018
• Englisch
• Abmessung: 198mm x 129mm x 9mm
• Gewicht: 178g
• ISBN-13: 9781787696068
• ISBN-10: 1787696065
• Artikelnr.: 53691884