
The V-Model of Service Quality
Versandkostenfrei!
Versandfertig in 1-2 Wochen
72,99 €
inkl. MwSt.
PAYBACK Punkte
36 °P sammeln!
The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.