The Study of Change Management in Selected Organization in Ethiopia

The Study of Change Management in Selected Organization in Ethiopia

Business Process Reengineering and Its Contribution to Service Delivery: Lesson from Mekele University

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Managing change is a crucial and highly essential activity of any institution. In this material the study of managing the change with the help of Business Process Reengineering (BPR) implementation and its contribution to service delivery was conducted in 2009 by considering Mekele University, one of the higher education institutions in Ethiopia. The objectives of the study were to assess how change implemented in the University was managed and what were its contributions to service delivery. In order to achieve these objectives, descriptive survey research method was employed. Analysis of dat...