The Soul of the Stay: How Culture Shapes the World of Lifestyle Hotels
An Ethnographic Exploration of Human-Centered Hospitality
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The Soul of the Stay explores what truly sets lifestyle hotels apart-beyond design and branding, it's the people and culture that create unforgettable guest experiences. Based on ethnographic research inside two of Dubai's leading lifestyle hotels, this book reveals how organizational culture is intentionally built and embodied by emotionally intelligent, creative teams. From hiring practices that value personality over protocol to daily rituals that foster community, The Soul of the Stay offers a deep dive into the human heartbeat of hospitality. A must-read for hoteliers, brand creators, and...
The Soul of the Stay explores what truly sets lifestyle hotels apart-beyond design and branding, it's the people and culture that create unforgettable guest experiences. Based on ethnographic research inside two of Dubai's leading lifestyle hotels, this book reveals how organizational culture is intentionally built and embodied by emotionally intelligent, creative teams. From hiring practices that value personality over protocol to daily rituals that foster community, The Soul of the Stay offers a deep dive into the human heartbeat of hospitality. A must-read for hoteliers, brand creators, and anyone shaping the future of experiential travel.
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