D. Yagil

Gebundenes Buch

The Service Providers

Beschreibung

The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.

Autor

DANA YAGIL is a Senior lecturer of social and organizational psychology in the Department of Human Services in the University of Haifa, Israel. Her research interests lie in interpersonal relationships in organizations and in the psychology of customer services.

Produktdetails

• Verlag: Palgrave Macmillan / Palgrave Macmillan UK / Springer Palgrave Macmillan
• Artikelnr. des Verlages: 978-0-230-51497-3
• 2008 edition
• Seitenzahl: 236
• Erscheinungstermin: 17. April 2008
• Englisch
• Abmessung: 216mm x 145mm x 20mm
• Gewicht: 439g
• ISBN-13: 9780230514973
• ISBN-10: 0230514979
• Artikelnr.: 25930656