The Science of Service
Mark Colgate
Broschiertes Buch

The Science of Service

The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd

Versandkostenfrei!
Versandfertig in 1-2 Wochen
18,99 €
inkl. MwSt.
Weitere Ausgaben:
PAYBACK Punkte
9 °P sammeln!
When it comes to customer satisfaction, consistency is king-not the customer. While it's been proven that customer satisfaction can greatly impact many financial aspects of a business-from cash flow to profitability and share price-most companies have not considered the science behind customer service or built a system for it. With Mark Colgate's FAME model-standing for Framework, Accountability, Moments, and Endurance-companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, ...