The Relevance Of Customer Service To Small Business Enterprises
Eyong Effi
Broschiertes Buch

The Relevance Of Customer Service To Small Business Enterprises

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Research has found that there is a correlation between customer service practices and customer behaviour. There is a growing recognition amongst managers that there is a link between qualitative customer service and customer satisfaction on the one hand and poor customer service and customer dissatisfaction on the other hand. This book is set forth to examine the actual impact of customer service practices and its effect on the growth of an enterprise, most especially if the service is well or poorly rendered. It was observed that dissatisfied customers are more likely to discontinue the use o...