John R Dijulius

Gebundenes Buch

The Relationship Economy

Building Stronger Customer Connections in the Digital Age

Beschreibung

Creating Authentic Customer Connections in a High-Tech World. In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society.

Autor

John DiJulius is the authority on world-class customer experience, organizations across America use his philosophies and systems for creating world-class service. He has worked with companies such as the The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Panera Bread, Nestle, Marriott Hotel, PWC, National City Bank, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-a, and many more, to help them continue to raise the bar and set the standard in service that consistently exceeds customer expectations.

Produktdetails

• Verlag: Greenleaf Book Group LLC
• Seitenzahl: 384
• Erscheinungstermin: 8. Oktober 2019
• Englisch
• Abmessung: 208mm x 146mm x 25mm
• Gewicht: 426g
• ISBN-13: 9781626346437
• ISBN-10: 1626346437
• Artikelnr.: 55917712