The Reference Interview As a Creative Art

The Reference Interview As a Creative Art

Versandkostenfrei!
Versandfertig in 1-2 Wochen
60,99 €
inkl. MwSt.
PAYBACK Punkte
30 °P sammeln!
Emphasizing training and development, this book covers evaluation techniques, various types of interviews, problem patrons, and other issues. Customer service, so important to success in business, is also a vital part of library service. Perhaps nowhere else does the concept play such a significant role as in the library reference department. Recent technological changes in the library have added myriad resources and searching techniques to an already complex encounter. This book shows librarians how to combine creativity with professional expertise to produce the happiest of results-a satisfi...