The Prospects and Challenges of E-Governance in Public Service Delivery. The Case of Fitche Town Land Administration
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Document from the year 2023 in the subject Organisation and administration - Public administration, , language: English, abstract: This study attempts to answer the following research questions. 1.) What does the implementation of e-governance look like in the land administration of the Fitche town? 2.) What are the prospects of e-governance in service delivery in Fitche town land administration in particular? 3.) What are the challenges of e-governance in public service delivery in Fitche land administration? 4.) What can be done to overcome the challenges of E-governance in Fitche town land ...
Document from the year 2023 in the subject Organisation and administration - Public administration, , language: English, abstract: This study attempts to answer the following research questions. 1.) What does the implementation of e-governance look like in the land administration of the Fitche town? 2.) What are the prospects of e-governance in service delivery in Fitche town land administration in particular? 3.) What are the challenges of e-governance in public service delivery in Fitche land administration? 4.) What can be done to overcome the challenges of E-governance in Fitche town land administration? In recent years, the concept of e-governance has flourished rapidly with the advancement of Information and Communication Technology. The general objective of the study is to assess the Prospects and Challenges of E-Governance in Public Service Delivery in the Case of Fitche Town Land Administration, North Shoa Zone, Oromia Regional State. The study employed a descriptive type of research design to describe the prospects and challenges of e-governance in Fitche town land administration. This study was combining both a quantitative approach and a qualitative approach. The target population of the study is both the customer and employees of land administration in Fitche town. The researcher randomly selects 70 service receivers who are convenient and 42 or all number of employees in the sector. Generally, 112 participants are applied to this study from both employees and customers of the sector. The data collected from participants of the study were analyzed through descriptive statistical methods such as frequency and percentage. The study revealed that e-governance is a new concept and infant ages in the public service delivery, especially in the Fiche town land administration sector. It reveals that there is a low status of e-governance in the sector. Even if e-governance is on the infant age in the sector it gives many contributions in service delivery in the sector like save time, reduce bribery, increase transparency and accountability in the sector.
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