The Practical Real-Time Enterprise
Facts and Perspectives
Herausgegeben: Kuglin, Bernd; Thielmann, Heinz
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The basic idea of the real-time enterprise is to become quicker. A business which wants to become a real-time enterprise has to acquire three main abilities:
- Internal and external data is integrated quickly and in real time in a well-organized company data pool,
- Analyses of information in the company data pool can be obtained in real time, across function boundaries and at the touch of a button,
- The number of working steps performed in batch mode is shifting dramatically in favor of immediate completion in real time.
The issue of communications - or real-time communications - plays a special role here. Studies have shown that processing times sometimes double when necessary communication events are handled in batch mode in the business process and not in real time. In other words, when an activity cannot be completed and lies around for days because an urgently needed partner cannot be contacted.
The necessity of acquiring these three abilities has implications for the process-related, technical and organizational aspects of a business that are dealt with in detail in this book.
- Internal and external data is integrated quickly and in real time in a well-organized company data pool,
- Analyses of information in the company data pool can be obtained in real time, across function boundaries and at the touch of a button,
- The number of working steps performed in batch mode is shifting dramatically in favor of immediate completion in real time.
The issue of communications - or real-time communications - plays a special role here. Studies have shown that processing times sometimes double when necessary communication events are handled in batch mode in the business process and not in real time. In other words, when an activity cannot be completed and lies around for days because an urgently needed partner cannot be contacted.
The necessity of acquiring these three abilities has implications for the process-related, technical and organizational aspects of a business that are dealt with in detail in this book.
Speed as a factor for success Our modern industrial society lives life in the fast lane. The catchwords "faster", "shorter", "more powerful" reflect what we experience in almost all aspects of our lives. Whether at home or at work, we are constantly on the move and in a rush. In our private lives we find rapid exchange of inf- mation most entertaining and we are fascinated by the wide range of inf- mation that pours in on us from all around the world, mainly via the new media. It gives us the feeling of being a part of the action everywhere and all the time. Seldom are we aware that the only reason this flood of inf- mation, often referred to as "overstimulation", does not lead to overkill is that we manage to organize our time effectively. There are many parallels to this in the business world. Here too, a great deal of time pressure is exerted from outside; goals are set ever higher and deadlines become tighter. In other words, demands on our time demand faster reaction. Crucial information travels around the globe - across all time zones - in a matter of seconds. In fact, instead of CET or CEST, it would make sense to have a single time zone for the worldwide network called GST for Global Simultaneous Time. In business more so than in p- vate life, we are almost constantly online.
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